Customer Testimonials
Willy and Eduardo were great very fast and easy Highly recomended love the team from los Cubanos 2025 Atlas VW
I sent my Volkswagen here for a diagnostic and to replace the ignition lock cylinder. They took a month to complete repairs and were very uncommunicative about what was going on. After getting my car back, I realize the check engine light was still on, and had to drive the car back to the dealership. Lee Hall told me to come back if the lights turned back on. In about two days the lights, and I called Hall about it and he was dismissive and rude. My experience made me feel taken advantage of, and I have to find service ... Read More DealerRater - Jun 24, 2025
Mike was great to work with—kind, friendly, and brought a positive energy throughout the process. He provided clear options, pricing details, and was quick to answer all my questions. I really appreciated that he wasn’t overly pushy, which made the experience comfortable. Thanks again, Mike!
My wife and I could not be happier with the decision we made to go to East Dallas Volkswagen. After bad experiences at two other dealerships in town, we were very pleased to have found a place that treated us like family, not to mention their selection and prices were much better than anyone else. Mike Holloway, Rob May, and even Mr. Griggs himself went out of their way to make us feel comfortable and well taken care of. The team at East Dallas Volkswagen took what can be a stressful experience and made it smooth and easy. I’d ... Read More DealerRater - May 7, 2025
Mike helped me get my first car! I’m so happy with my purchase and everything went so smoothly. Definitely recommend!
⭐ 1 Star – Absolutely unacceptable experience.
I took my 2015 VW Jetta TDI to this dealership and deeply regret it. What should have been a straightforward fix turned into a 5-month nightmare. Not only did it take forever to get the car back, but I had to return twice for the exact same issue—same error codes and everything. The second time around, it sat there for another month, and surprise: the same codes came right back after just 40 miles of driving.
They charged Silver Rock (my warranty provider) over $6,000, only for me to later discover that the issue was a severely corroded ... Read More DealerRater - Apr 19, 2025
Mike Holloway as a fantastic sales rep and he made the experience very pleasant. Normally dealership experiences can be annoying and frustrating. Neither of those words applied to our experience with East Dallas VW. He worked so hard to make the my wife and I happy that he contacted the owner Leo to obtain additional authority to lower the price. If I could give 10 stars I would.
Great service quick and easy with Willy and Eduardo highly recommend this great team. They explain the entire process please visit East Dallas VW. Very easy to purchase a car!! Thank you Mr. SANCHEZ
Awesome! Mike was great—There were a couple unavoidable bumps along the road, but Mike ultimately made it right. The dealership overall was great👍
Mike was an absolute pleasure to work with! He listened to what I wanted in a car and the price range I was looking for and found me the perfect car. He was very upfront about the total cost of everything I was test driving or asked about which allowed me to make an educated decision. Never felt any pressure and I walked out with a car I love. If I ever need another car he will be my first call. Thanks again Mike!
Beware of East Dallas VW – They Crashed My Car and Refused to Fix It!
I can’t express how furious I am with my experience at East Dallas VW (formerly Rusty Wallis VW). I brought my car in for a simple oil change and to replace my windshield, and they somehow managed to damage my bumper in the process!
Service Advisor Robert Hill assured me that they would fix it, but what did I get? A half-hearted “repair” involving a bolt to fix a clip they broke, and they completely ignored the scratch on my bumper. When I confronted them, ... Read More DealerRater - Nov 5, 2024
Mike Holloway was my salesman, And I have to say he made the buying experience very pleasant. He was very personable, efficient and accommodating to me and my family. This is my second purchase in three years and I am for certain that This dealership will have my business in the future.
Michael Holloway and the team were great to work with. Friendly, responsive, and very collaborative. They actually made the car buying experience enjoyable. Highly recommended.
Customer Service second to none? HA! I beg to differ!! The service dept is BAD!! They didn't communicate with my wife and I about our vehicle! They provided no "Detailed Report" concerning the vehicle. I drove off the lot with my car supposedly fixed. However, my car now sits 21 miles later, inoperable!! I do not understand why my vehicle is now inoperable and why we weren't informed of any problems that may occur. Or if the vehicle is experiencing any other problem then the one told to us! The corporate office isn't any help either!! ... Read More DealerRater - Aug 21, 2024
Mike was great, he took the time to explain everything and be direct. I really enjoyed the entire experience from start to finish. Happy with the vehicle we bought and we will be coming back again!
Service is excellent and Luke SHOAF is a very valuable part of the team. Luke has always been there to take care of my needs with service. He is the best and actually why I do servicing of my vehicles with Rusty Wallis VW. Please never let him leave!!! He makes my experience exceptional and he deserves all the accolades!!! He is very knowledgeable and very professional.
Professional, polite, and fair. Made my buying experience enjoyable. Highly recommend this dealership to anyone looking for a new Volkswagen.
Rusty Wallis Volkswagen dealership is very attentive, fast and hardworking . They fixed my situation in less than 24 hours . Couldn’t ask for better service !
Everyone was so great and straight forward on my best options. They were straight up honest , and helped me get in a ride that was with in my budget.
Very fast & efficient service and my service advisor was fantastic. Was expecting to leave car but they were able to complete my 20k service while I waited. They will contact me when the fix for my recall is available
Honored the warranty and fixed my AC. Glad it works before the heat kicks in!
Mike is such an also salesman. He listen to my need and worked with me and got me the perfect car for my nephew for his graduation…
Very timely and friendly. First time with Volkswagen and I was very impressed. Will be back
The dealership is great. They give great service, are efficient and friendly. I had a very positive experience.
The entire process of purchasing an extra key for my 2013 Jetta and having it programmed by the service department was a pleasant experience. All personal who helped me were very cordial. Also I was impressed with the cleanliness of your business
Janeen was awesome and was able to get us a really good deal on our service. Will definitely be back
Sales and finance VERY helpful helped us get loan to re establish our credit after bankruptcy
Luke SHOAF always takes care of me and provides a level of service that is unmatched to excellence. What ever you do don't let Luke leave this dealership!! He is a very valuable intangible asset as well a very valuable tangible asset. He is the reason I continue to business with this dealership. Also, I am very glad to see Rachel back. Her and Luke make a great team and Rachel has taken care of me as well with great excellence. What ever this dealership does don't let either of these leave. If it means a pay raise ... Read More DealerRater - Apr 14, 2024
Did a great job and were honest. That is a business quality hard to find these days. Recommend Rusty Wallis to everyone. A+ business.
Excellent service! I really appreciate your service, very satisfy with the attention provided by Andrea.
Employees were polite, respectful, a pleasure to deal with. They also delivered the vehicle to us!!
Very curtesy and professional. Great service and friendly environment. Always nice to get my car back looking better then when I dropped it off. Keep up the great tam work!!
They were very attentive to my issue and did not try to sell anything extra like an air filter.
Dropped in to see if they could do my 10,000 mile oil change and they were able to complete the service within an hour.
Excellent customer service. Kenny my service advisor was awesome. Did a great job of keeping me updated.
This VW dealership at Garland is the BEST! Every service advisors are friendly and helpful. I got no complaints. While waiting for my oil change. I can get unlimited free coffee and snacks.
Pete our sales guy was amazing and made the buying process super easy. Héctor in finance was awesome also. They both really took good care of us. We will highly recommend Rusty Wallis, Pete and Hector to others!
I have been a Rusty Wallis customer for 20 years and have been assisted by several different service managers. I have developed a trust for the Rusty Wallis team to take care with my car and to make the most appropriate recommendations for maintaining it. Thank you 😊
Fast friendly service,clean waiting area with refreshment available and easy check-out with helpful staff
Rusty Wallis Volkswagen did a Terrific job on my vehicle. High 5 to the team @t Rusty Willis. To Luke good guy.😊
Everyone has been nice and accommodating. When I had an oil leak after it being fixed and had to return, they were fair and took care of the issue.
Very professional, and knowledgeable about what would be done during the repair. I would recommend the dealership to anyone looking for service.
I took my Tiguan in to get some work done on it. My experience from beginning to end was great! Robert hill took great care of everything and stayed in touch with me throughout the whole process. It was there for about a month, they put me in a loaner no questions asked and he made sure all work was repaired. I will definitely be taking my car back there for any future work. Staff was very friendly as well. Thank you
Service was performed to my expectations, with all issues addressed thoroughly. Our ID.4 was ready and had been washed when we picked up the car. I highly recommend this dealer.
Quick and easy buying experience. No pressure and was courteous on getting me out by the time I needed!
Great place for service not only my Passat TDI but all my vehicles. Service writer Luke SHOAF is the best, very knowledgeable, very friendly and on top of his game all the time. He is by far a wonderful service writer and go to person for questions and extremely helpful. Luke is an awesome asset for Rusty Wallis VW. A message to his boss or supervisor is not to change a thing!!! Luke is awesome to work with and he always takes care of me and my vehicles.
Everything went well as their usual service that I'm grateful and thankful for! I'm glad I always stop by, thanks again!
Outstanding service department from start till finish. Great attitudes and down south friendliness. Did exactly what they said they would do and with pride in there service.
Luke Shoaf, my service coordinator was very responsive, courtesy and respectful...we love Rusty Wallis and will ONLY use them for our VW's!!
Always treated kindly. I like Being kept informed of progress by text. Appreciate transportation as needed.
Engine light came on. Went to dealership for service. Need new gas cap, and a general inspection just for coming in. I mentioned to Cameron, my service advisor, I received an air bag recall, but I thought I would schedule another appointment when I picked up my car tomorrow. I was surprised to find the recall was completed when I arrived the next morning. Thanks Rusty Wallis.
I have been using this dealership for 3 years and the staff are always friendly, helpful, thorough and timely in their service. I especially appreciate the level of communication during times of routine service.
Amazing Team in the service department, Luke got my tiguan in on a Saturday with a broke timing cover and whole lot of other things, got it fixed and we were on our way home(1500 miles away).
It's great experience people friendly and no long wait will be back for next service
The service rep was very knowledgeable and kept me informed on all the problems that occurred.
Robert was great always get anxious in taking car in Robert made it easy to accomplish
I had a great experience with my purchase. After calling to verify availability of the vehicle I wanted. I scheduled an appointment and was greeted right away when I arrived. The vehicle was brought up, I did a walk around and then drove it. We agreed on pricing and my trade in, it was late in the day so I had to wait for a couple other buyers that had been there before me to sign documents. Very easy and pleasant.
Yes. Robert is awesome as always. Never fails to deliver, he's great help, great customer service and I highly appreciate that. Thank you. Do miss Rachel as well. She was awesome too.
Rachel and Luke are the reason I keep coming back to Rusty Wallis VW. They treat me like family. They are always true to their word. That is huge!! Thank you for always making my experience a great one!!
We had a very pleasant experience with Rusty Wallace Volkswagen dealership service department in Garland, Tx
Very friendly staff and fast service! Comfy waiting room. I like the report they provide indicating status of the different systems/areas on the car.
Friendly service staff.A-OK dealership. I will be a repeat customer in the future.
Travis was a fantastic salesman. I would not have wanted to buy my first car from anyone else.
Friendly and Amazingly fast service ! My appointment was at 11:30 I left around 12:30 , I was genuinely shocked. I also live less than 2 miles from another Volkswagen Dealership, I made a great choice in my opinion.
Great service. Arrived 7am out by 8:30. Replaced door buzzer. Going off every time at 9 mph. Peace and quite! Thanks Rusty Wallis VW dealer in Dallas, TX.
Best auto buying experience ever. It was smooth and easy. Great people to work with.
Great experience! The service advisor kept me updated on the repairs and the courtesy shulttle driver were polite and on time. Great experience!
They make the car buying process smooth and easy, from our salesman Deiver, to the sales manager Hector, along with our finance manager Jason. The entire transaction was quick and easy. If your looking to by a New VW in the DFW area, I would highly recommend this team at Rusty Wallis Volkswagen. Rusty Wallis has earned our respect and our future business. Definitely worth the time to give them a call.
Good personal service. Friendly personnel. Better phone system needed. One-button dial-by-name routing. Direct phone extensions (direct numbers).
On my Tywan car service repair excelent service & comunication explain very details on every parts
Rusty Wallis dealership is a very customer oriented dealership. The service reps keep you posted with progress reports on the work being done, as well as, sending a mechanics video of an overall inspection with plenty of time for making future scheduling plans for recommended replacement or repair that may be needed.
Excellent customer service! The work done on my car took care of all issues. Overall a great experience!
NO ISSUES what so ever, everyone was super nice! Robert Hill is one if the best service advisors I have dealt with. Top notch customer service!!! Very happy!
Riley Pells was helpful, friendly, professional, & Thorough. He took the time to explain everything, gave us status updates, & we felt like we were in good hands.
Prompt, friendly service with post-purchase follow-up call to make sure all was good. Stoney was terrific!
Excellent service, very helpful guest and friendly . Best part was my warranty cover the total cos
Great place to buy cars and very honest people.Best auto dealer in the metroplex
Riley Pells went above and beyond on friendly and timely service of my beetle!! explained everything from start to finish!! highly recommend rusty wallis and riley pells!!
The dealership was good and the salesman Billy was very helpful in the process. We didn’t want to go back and forth on the price and we didn’t have to the process quick.
Josh was a great salesman and met Mr Wallis, very professional and to the point. Great experience for me as I dislike the back and forth when buying a vehicle. GREAT EXPERIENCE
Staff was nice. My sales guy Kenny was awesome. I wasn't feeling too good and wasn't very engaging and he found ways to make me laugh.
Overall the easiest and best car buying experience We have had in the last 30 years! I highly recommend Rusty Wallis Volkswagen!
Excellent service provided by Ryley our service technician! And He kept us posted the whole time
I've brought my VW Golf TDI to Rusty Wallis WV since 2019. I've found the service and parts departments to be excellent. They are very transparent with pricing for parts and service. The service advisors take the time to listen to my concerns, inform me if the mechanics find anything unusual during their inspections, let me know what the repair options are with the corresponding prices. While my car is in for maintenance, I love receiving a link to a video with the mechanic's walkthrough of my car's inspection.
The service department is top notch and your repairs and service are explained well before starting the job. Pricing is reasonable and you know your VW will be treated well by their mechanics.
Outstanding service, Reliable and courteous staffs, friendly, speak well etc. I like the atmosphere there and most of all I am happy.
The entire team made the purchase of my Tiguan SE R Line smooth, simple and easy!
Great response to customers needs. Respect and courtesy. Very informative, lots of SMILES, which I love. They stick to the time given for the job to be completed.. finally, I enjoy every one that I come in contact with. Great people. WRJohnson.
Thank you Stoney for your help in helping me trade in my Tiguan for an Atlas. This was the quickest, smooth car buying process I have ever done. Thank you for listening to my wants and needs and helping me.
Josh and Edward were great. The experience was comfortable, staff professional and we left feeling content.
I'm so glad I've moved so close to the Rusty Wallace dealership. After this experience, I am confident that I've found the right dealership for me. I was very well taken care of from the time that I called, to the time of pick-up. I appreciate the consistent communication and especially the video update. Thank you!
The video from Brock showing the service he was providing was great and as always Ryley's customer service was top tier and kept us well informed! 👏 Well done!
Super, great wonderful people . The gentleman made our day with his smile and attitude. Thanks
Billy was the absolute best! He made the process so quick & simple! He made me feel like family! We will for sure be coming back to buy cars from Billy!
I’ve used this dealer a number of times for service and they are consistently accommodating, professional, courteous, and attentive to my requests. I continue to think they are a value who treats their customers with respect.
I have always had a great experience. Very quick service and very friendly people too
The service staff at Rusty Wallis VW is first rate. It took approx 14 months to get the parts needed to complete the repairs on my vehicle, my service rep Rachel kept me updated during the entire time. When l brought my vehicle in for the repairs Rachel was there to greet me and the service staff completed the work in a fairly timely manner considering the work load. Rachel was genuinely happy that the repairs were finally completed.
Luke was great to work with. Was from out of town and they made me feel like a priority. Like was super helpful!
Great customer service ! Made by experience so easy and answered all questions I had as well as getting information on upcoming services I may need
Have been using Rusty Wallis Volkswagen since 2005. They are very professional, very courteous and very pleasant people to deal with.. the waiting room is comfortable and always clean... they are the best... Ted Jacobs was very nice and courteous... very pleasant... They all are there