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East Dallas Volkswagen

⭐ 1 Star – Absolutely unacceptable experience. I took my 2015 VW Jetta TDI to this dealership and deeply regret it. What should have been a straightforward fix turned into a 5-month nightmare. Not only did it take forever to get the car back, but I had to return twice for the exact same issue—same error codes and everything. The second time around, it sat there for another month, and surprise: the same codes came right back after just 40 miles of driving. They charged Silver Rock (my warranty provider) over $6,000, only for me to later discover that the issue was a severely corroded battery cable—something so basic it should’ve been caught immediately. Anyone who knows these TDIs knows how critical stable voltage is for proper electrical function, including glow plugs. Misdiagnosis like this is just pure negligence. When I called to inform them the problem was still not fixed, they brushed it off and claimed the codes were "old." Really? Then why are they still showing up right after driving it? The lack of professionalism, accountability, and technical skill here is shocking. Avoid this place if you value your time, money, or sanity.

Mike Holloway as a fantastic sales rep and he made the experience very pleasant. Normally dealership experiences can be annoying and frustrating. Neither of those words applied to our experience with East Dallas VW. He worked so hard to make the my wife and I happy that he contacted the owner Leo to obtain additional authority to lower the price. If I could give 10 stars I would.

Great service quick and easy with Willy and Eduardo highly recommend this great team. They explain the entire process please visit East Dallas VW. Very easy to purchase a car!! Thank you Mr. SANCHEZ

Awesome! Mike was great—There were a couple unavoidable bumps along the road, but Mike ultimately made it right. The dealership overall was great👍

Mike was an absolute pleasure to work with! He listened to what I wanted in a car and the price range I was looking for and found me the perfect car. He was very upfront about the total cost of everything I was test driving or asked about which allowed me to make an educated decision. Never felt any pressure and I walked out with a car I love. If I ever need another car he will be my first call. Thanks again Mike!

Beware of East Dallas VW – They Crashed My Car and Refused to Fix It! I can’t express how furious I am with my experience at East Dallas VW (formerly Rusty Wallis VW). I brought my car in for a simple oil change and to replace my windshield, and they somehow managed to damage my bumper in the process! Service Advisor Robert Hill assured me that they would fix it, but what did I get? A half-hearted “repair” involving a bolt to fix a clip they broke, and they completely ignored the scratch on my bumper. When I confronted them, both Robert Hill and Bryan Stanford had the audacity to claim the clip was already broken and were incredibly rude and dismissive. Let me be clear: my bumper was NOT scratched when I brought my car in, and there was no broken clip! This place has no respect for their customers or their vehicles. I highly advise against using East Dallas VW. They don't take responsibility for their mistakes and treat you like you’re the problem. Save yourself the headache and go anywhere else! If I could give them zero stars I certainly would!

Mike Holloway was my salesman, And I have to say he made the buying experience very pleasant. He was very personable, efficient and accommodating to me and my family. This is my second purchase in three years and I am for certain that This dealership will have my business in the future.

Michael Holloway and the team were great to work with. Friendly, responsive, and very collaborative. They actually made the car buying experience enjoyable. Highly recommended.

Customer Service second to none? HA! I beg to differ!! The service dept is BAD!! They didn't communicate with my wife and I about our vehicle! They provided no "Detailed Report" concerning the vehicle. I drove off the lot with my car supposedly fixed. However, my car now sits 21 miles later, inoperable!! I do not understand why my vehicle is now inoperable and why we weren't informed of any problems that may occur. Or if the vehicle is experiencing any other problem then the one told to us! The corporate office isn't any help either!! So now I'm stuck with a vehicle that is now inoperable; A dealership that doesn't care; and I don't have the money to "find out" why my vehicle doesn't run after having it at the dealership for 5 days!! Just to change a fuse??? For $264.00??? AND MY CAR IN INOPERABLE!! I WOULD STAY AWAY FROM EAST DALLAS VW!!

Mike was great, he took the time to explain everything and be direct. I really enjoyed the entire experience from start to finish. Happy with the vehicle we bought and we will be coming back again!

Service is excellent and Luke SHOAF is a very valuable part of the team. Luke has always been there to take care of my needs with service. He is the best and actually why I do servicing of my vehicles with Rusty Wallis VW. Please never let him leave!!! He makes my experience exceptional and he deserves all the accolades!!! He is very knowledgeable and very professional.

Professional, polite, and fair. Made my buying experience enjoyable. Highly recommend this dealership to anyone looking for a new Volkswagen.

Rusty Wallis Volkswagen dealership is very attentive, fast and hardworking . They fixed my situation in less than 24 hours . Couldn’t ask for better service !

Everyone was so great and straight forward on my best options. They were straight up honest , and helped me get in a ride that was with in my budget.

Very fast & efficient service and my service advisor was fantastic. Was expecting to leave car but they were able to complete my 20k service while I waited. They will contact me when the fix for my recall is available